Customer Success Manager
Retail marketing today is a mess. Companies are pouring millions into Google, Meta, Amazon, and TikTok. Most of that budget is managed by algorithms that don’t understand a thing about margins, stock levels, or strategic priorities. It’s like trying to win Formula 1 by giving the car keys to a robot that only looks in the rearview mirror.
That’s where Expanly steps in. We are not another tool. We are the control center for retail growth. Our platform connects the dots between your business reality and how your ads actually run. Sales data, profit margins, inventory levels, return rates, all of it flows into our system to steer feed-based advertising in the right direction. The result is smarter campaigns, higher profitability, and control finally back in the hands of the retailer.
But technology alone does not drive impact. People do. And that’s why we are looking for a Customer Success Manager who is not afraid to get their hands dirty and challenge the status quo.
You will work directly with some of the most forward-thinking e-commerce brands in the Nordics. You will onboard them, translate their business logic into Expanly’s dynamic models, and proactively drive value from day one. You will help them not just use our platform, but truly win with it.
This is a role for someone who:
Understands e-commerce and knows the pain of high return rates and low-margin bestsellers
Thrives in technical environments. You don’t have to code, but data flow should not scare you
Thinks like a growth strategist and proactively thinks about ways to improve our processes
Wants to be at the frontline of a new marketing standard, not stuck optimizing old ones
If you are tired of slow-moving companies, buzzword jobs, or glorified support roles, this is your chance to do real, visible work. At Expanly, your contribution shows up in dashboards, client boardrooms, and real revenue growth.
Your Mission:
You won’t just manage accounts; you will be the bridge between a client's business reality and the power of our platform. Your goal is to ensure that every client leverages Expanly to its fullest potential, achieving measurable, game-changing results.
What You Will Actually Do:
Act as the client's strategic partner from onboarding to renewal, becoming their go-to expert on intelligent advertising.
Translate a client's business logic (their goals, margins, and inventory realities) into powerful, dynamic models within the Expanly platform.
Proactively drive value through regular check-ins, identifying growth opportunities and sharing data-driven insights that make your clients smarter.
Be the voice of the customer inside Expanly. You will collaborate directly with our product team, channeling real-world feedback to shape the future of our platform.
Own your clients' success. Your impact will be measured by their retention, their satisfaction, and the concrete business growth they achieve.
What We Are Looking For:
Deep Experience in Digital Marketing: You have 5+ years of hands-on experience in digital marketing with a strong focus on Google Ads.
Proven E-commerce Fluency: You have worked with at least 5 different e-commerce clients and you speak the language of margins, AOVs, and return rates fluently.
Solid Skills in Feed-Based Advertising: This is at the core of what we do. You have a deep, practical understanding of how feed-based advertising works.
Technical Curiosity and Data Skills: You thrive in technical environments. You don't need to code, but a basic understanding of JavaScript and SQL is required. You have strong technical skills with Excel or Google Sheets to manage and analyze data.
Growth-Hacker Mindset: You are always testing, optimizing, and thinking about how to improve processes for our clients and for our team.
Excellent Communication: You have full professional proficiency in spoken and written English and the ability and willingness to communicate directly and proactively with clients to solve their challenges.
Nice to Have (but not required):
Experience with profit-based bidding in ad platforms.
Experience with modern performance marketing campaigns such as Google PMax and Meta Advantage+.
Exposure to BI tools like Looker Studio, GA4, and BigQuery.
Broad e-commerce platform knowledge (e.g., Shopify, WooCommerce, Magento, or equivalent).
Previous experience in a dedicated Customer Success role.
SaaS background
What Do We Offer:
Competitive Compensation and Real Ownership: We believe in transparency and rewarding top talent accordingly. For this role, the base salary ranges between €36,000 - €48,000 per year, dependent on your experience. Beyond the base salary, you will be a true owner in our success. Every full-time employee has the opportunity to join our early-stage company stock option plan, because we believe that those who build the value should share in the rewards.
A front-row seat to the future of e-commerce – you’ll help define how the most ambitious online retailers grow, not just watch from the sidelines.
Access to globally respected brands – work hand-in-hand with household-name webshops and fast-scaling retailers across Europe and beyond.
An award-winning product to champion – Expanly took home “Innovation of the Year” at the 2025 eCom Summit & Awards, so you can stand behind proven tech.
A culture of ownership and trust. We are a team of senior experts who believe in real autonomy. There's no corporate red tape here, just rapid feedback loops, visible impact, and the freedom to do your best work.
Modern tools and a professional setup. You get your choice of a MacBook or PC, the latest SaaS stack, and a one-time home office stipend to help you build a comfortable and professional workspace with a great mic, lighting, or whatever else you need.
Investments in your wellbeing. We offer comprehensive health coverage and believe in connecting as humans. We get together for in-person team workshops and an annual, all-expenses-paid company retreat.
A truly remote-first environment. We are globally distributed and asynchronous by default. We have a culture that protects your focus time and trusts you to manage your own schedule and deliver on your goals.
Location:
Fully remote.
Headquarters in Helsinki, Finland.
How to apply:
Email your CV, a brief cover letter, and your salary expectations to recruitment@expanly.com. Applications are reviewed continuously, and the role will remain open until we’ve found the right match.
Join us in building something extraordinary. The future of retail growth starts here.
Expanly is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.
